FAQ
What products does Dunomi offer?
Dunomi specializes in DIY kits for various creative projects, such as jewelry making, candle making, temporary tattoos, pottery, bookmark crafting, embroidery, diamond painting, soap making, macramé, holiday ornament crafting, and many others.
How long does shipping take?
Shipping within Poland takes up to 5 business days. International shipments are handled by DPD or DHL and may take longer depending on the destination country.
What shipping methods are available?
In Poland, we offer delivery through InPost courier and parcel lockers. For international shipping, we use DPD or DHL.
Can I return or exchange a product?
Yes, we offer returns and exchanges within 30 days of purchase. The product must be in its original packaging with tags attached. We provide free return shipping within Poland.
How can I request a return?
You can request a return through our online form, by emailing us at contact@dunomi.com, or by calling our customer service team.
Are Dunomi products suitable for children?
Our DIY kits cater to different age groups, but some may contain small parts not suitable for children under 3 years old. Please check the product description before purchasing.
What payment methods do you accept?
Currently, we accept payments through Hotpay. We plan to add more payment options in the future.
Can I personalize my order?
Yes, we offer customization options for certain products, such as puzzles with your own photo. More details can be found on the individual product pages.
Do you offer gift wrapping?
Yes, we provide special gift packaging options. You can add gift wrapping during checkout.
How can I contact you?
You can reach us via email at contact@dunomi.com or through the contact form on our website.
